We try to make our services and policies clear on our site. However, we must outline the following explanations and guidelines that are in place to protect all parties involved.
Terms of Service
Services. VPSOcean, through itself and/or any of its affiliates, agrees to provide Customer the services ("Service" or "Service(s)") in accordance with this Agreement. "Service Order" shall collectively refer to any service order(s), authorization form(s) or order form(s) that describes and sets forth the pricing for the Service(s) purchased by Customer. The parties acknowledge that obligation to provide the Service(s) is subject to its having obtained all of the requisite licenses and consents related thereto.
Billing, Payment
Billing for each Service shall commence on the Effective Service Date. Customer will be invoiced monthly for all amounts due and owing to VPSOCean. All payments are due within the terms specified on the Order Form without set-off or demand. All invoices shall be deemed final and binding unless Customer notifies VPSOCean in writing of any alleged discrepancies no later than thirty (30) days from the date of such invoice(s). All payments required by this Agreement are exclusive of any national, state, municipal, or other governmental excise, sales, value-added and occupational taxes and other fees and levies, all of which Customer shall be responsible for and will pay in full, other than taxes based on VPSOCean net income. Customer will be deemed to be in default hereunder if payment is not received within the terms specified on the Order Form and, in addition to its other remedies, VPSOCean may charge Customer interest equal to 1 1/2% per month on any amount past due. In the event VPSOCean is unable to deliver the Service(s) due to any reason, issue or delay caused either directly or indirectly by the Customer or its agents, such Service(s) shall be deemed delivered and VPSOCean shall commence billing when VPSOCean is ready to deliver such Service(s).
Payment Disputes
Client agrees that invoices must be disputed before the invoice due date. Invoices not paid on their respective due dates may result in service suspension or service termination of service. As a result, VPSOCean is not liable for any service interruption that occurs as a result of any invoice disputed on or after the invoice due date. In the event that an invoice dispute is initated before an invoice due date and the dispute is still not resolved by the invoice due date, the remaining undisputed items on the invoice should still be paid on or before the invoice due date.
Maintenance
outine maintenance and periodic system repairs, upgrades, and reconfigurations may result in temporary impairment or interruption in Service(s). As a result, VPSOcean does not guarantee continuous or uninterrupted Service(s) and reserves the right from time to time to temporarily reduce or suspend Service(s) without notice subject to the terms and conditions of the applicable SLA.